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HR7 Mega Store – Return & Refund Policy

At HR7 Mega Store, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward Return & Refund Policy to make the process easy and hassle-free.

1. Eligibility for Returns & Refunds

You may request a return or refund under the following conditions:

• Defective/Damaged Items: Received a faulty, broken, or incorrect product.
• Wrong Item Shipped: The product delivered does not match the order.
• Not as Described: The item significantly differs from its listing (e.g., color, size, material).
• Change of Mind (Seller-Dependent): Some sellers accept returns for unwanted items (check individual store policies).

Non-Returnable Items:

• Perishable goods (food, flowers, etc.)
• Custom-made or personalized products
• Digital downloads (software, e-books, etc.)
• Intimate/healthcare items (unless defective)

2. Return Timeframe

• Standard Returns: Request must be made within 7-14 days of delivery (varies by seller).
• Defective Items: Report within 48 hours of delivery for faster resolution.

3. Return Process

To initiate a return:

1. Log in to your HR7 Mega Store account.
2. Go to “My Orders” and select the item for return.
3. Choose a reason and submit the request.
4. Once approved, you’ll receive:
5. A return shipping label (if prepaid returns apply).
6. Instructions for self-shipping (if applicable).

• Pack the item securely (preferably in original packaging).
• Ship it back and track the return.

4. Refund Options

Once we receive and inspect the returned item, we will process:

• Full Refund: Original payment method (within 5-10 business days).
• Store Credit: Instant HR7 Mega Store wallet balance (if preferred).
• Replacement: If available, a new item will be shipped.

Deductions & Exceptions:

1. Return shipping fees may apply (unless the return is due to seller error).
2. Refunds exclude original shipping costs (unless policy states otherwise).

5. Seller-Managed Returns

Some sellers handle their own returns. If so:

1. You’ll receive direct instructions from the seller.
2. HR7 Mega Store may step in if the seller is unresponsive.

6. Late/Missing Refunds

If your refund is delayed:

1. Check your bank/payment provider (some take 3-5 extra days).
2. Contact us at refunds@hr-7.com with your order details.

7. Exchanges

Exchanges (size/color swaps) are subject to stock availability. Contact the seller or our support team for assistance.

8. Cancellation Policy

• Orders can be canceled within 24 hours if not yet shipped.
• Post-shipment cancellations will be treated as returns.

9. Contact Us

For return-related questions, reach out to:
�� support@hr-7.com
☎ +234 (80) 123-4567 (Mon-Fri, 9 AM – 6 PM EST)

HR7 Mega Store reserves the right to update this policy. Last revised: [28,04-2025].

By shopping with us, you agree to these terms. Thank you for trusting HR7 Mega Store! ��✨