return-refund-policy

HR7 Mega Store – Return & Refund Policy

At HR7 Mega Store, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward Return & Refund Policy to make the process easy and hassle-free.

1. Eligibility for Returns & Refunds

You may request a return or refund under the following conditions:

Defective/Damaged Items: Received a faulty, broken, or incorrect product.
Wrong Item Shipped: The product delivered does not match the order.
Not as Described: The item significantly differs from its listing (e.g., color, size, material).
Change of Mind (Seller-Dependent): Some sellers accept returns for unwanted items (check individual store policies).

Non-Returnable Items:

Perishable goods (food, flowers, etc.)
Custom-made or personalized products
Digital downloads (software, e-books, etc.)
Intimate/healthcare items (unless defective)

2. Return Timeframe

Standard Returns: Request must be made within 7-14 days of delivery (varies by seller).
Defective Items: Report within 48 hours of delivery for faster resolution.

3. Return Process

To initiate a return:

Log in to your HR7 Mega Store account.
Go to “My Orders” and select the item for return.
Choose a reason and submit the request.
Once approved, you’ll receive:
A return shipping label (if prepaid returns apply).
Instructions for self-shipping (if applicable).

Pack the item securely (preferably in original packaging).
Ship it back and track the return.

4. Refund Options

Once we receive and inspect the returned item, we will process:

Full Refund: Original payment method (within 5-10 business days).
Store Credit: Instant HR7 Mega Store wallet balance (if preferred).
Replacement: If available, a new item will be shipped.

Deductions & Exceptions:

Return shipping fees may apply (unless the return is due to seller error).
Refunds exclude original shipping costs (unless policy states otherwise).

5. Seller-Managed Returns

Some sellers handle their own returns. If so:

You’ll receive direct instructions from the seller.
HR7 Mega Store may step in if the seller is unresponsive.

6. Late/Missing Refunds

If your refund is delayed:

Check your bank/payment provider (some take 3-5 extra days).
Contact us at refunds@hr-7.com with your order details.

7. Exchanges

Exchanges (size/color swaps) are subject to stock availability. Contact the seller or our support team for assistance.

8. Cancellation Policy

Orders can be canceled within 24 hours if not yet shipped.
Post-shipment cancellations will be treated as returns.

9. Contact Us

For return-related questions, reach out to:
�� support@hr-7.com
☎ +234 (80) 123-4567 (Mon-Fri, 9 AM – 6 PM EST)

HR7 Mega Store reserves the right to update this policy. Last revised: [28,04-2025].

By shopping with us, you agree to these terms. Thank you for trusting HR7 Mega Store! ��✨